Shipping Policy

Shipping and Delivery

Last updated: August 7, 2025

At rebiento.com, we aim to make your shopping and delivery experience simple, reliable, and transparent. Below you'll find detailed information about our shipping process, delivery times, and what to do in case of issues. If you have any questions, our customer service team is here to help.

1. Shipping Costs

We offer free shipping on all orders within the United Kingdom. No minimum order value is required—shipping is always free.

2. Processing and Delivery Times

We work hard to get your order delivered quickly and securely.

Here's how it works:

  • Our order processing time typically takes 1 to 2 business days, after which your package will be shipped.
  • Standard shipping generally requires an additional 5 to 8 business days for delivery.
  • In total, you can expect to receive your order within approximately 6 to 10 business days from the date of purchase.

Order cut off time: Orders placed by 11:00 PM GMT are processed on the same day, while those received after this time will be handled on the next business day.

As soon as your order has been dispatched, we’ll send you a tracking number via email so you can monitor the delivery status online.

3. Same-Day Shipping

Need your order shipped the same day? Contact us at info@rebiento.com or call +44 7832 620 843 before 12:00 PM (GMT), and we’ll do our best to arrange expedited processing.

4. Tracking Your Order

You can track your order via the tracking link sent to your email once your item has been shipped. If you haven't received a tracking email within 3 business days, please contact our support team.

5. When Your Order Arrives

We hope you love your purchase! If something doesn’t fit or isn’t what you expected, you can return the item within 30 days. Visit our Return & Refund Policy for more information.

6. Damaged or Faulty Items

If your product arrives damaged:

  • Contact info@rebiento.com within 7 days of delivery

  • Include your order number, a brief description, and photos of the issue

  • We will send you a one-time free replacement

  • If damage occurs a second time, you may request a full refund

Note: Refunds are not issued for damaged items on first request unless replacement fails.

7. Ordering Process

Here's how to place an order on rebiento.com:

  1. Visit your desired product page.

  2. Click “Add to cart”.

  3. Select the correct size, color, or variation.

  4. Click “Proceed to Checkout”.

  5. Enter and double-check your shipping address.

  6. Click “Continue to Shipping” and confirm that shipping is free.

  7. Click “Continue to Payment”.

  8. Select your preferred payment method:

    • American Express

    • Apple Pay

    • Google Pay

    • Klarna

    • Mastercard

    • Maestro

    • PayPal

    • Shop Pay

    • UnionPay

    • Visa

  9. Click “Complete Order” to finalize your purchase.

You’ll be redirected to your selected payment provider to securely complete the transaction.

8. Missing Packages

If your order hasn't arrived:

  • Check the tracking link for delivery status

  • Contact our support team if your order is delayed more than 10 business days

  • If your package is lost in transit, we will send a replacement free of charge

  • If not delivered within 60 days, you are entitled to a full refund

Please notify us as soon as possible for a smooth resolution.

9. Customer Support

We’re here to help with any shipping questions, issues, or special requests:

📧 Email: info@rebiento.com
📞 Phone: +44 7832 620 843

Our support team typically responds within 24–48 hours on business days.

Thank you for choosing rebiento.com – we’re committed to getting your order to you safely and on time.